Shipping & Returns

Orders are typically packed and shipped within a few business days. During launches, restocks, or events this can run a little longer. You'll receive a confirmation email with tracking once your order ships.

Shipping rates and delivery options are shown at checkout based on your location and order size, and you can choose your option before you pay. Most orders arrive within about 14 days, though delivery times vary by destination and can be affected by customs and courier delays.

For orders shipped internationally, the destination country may charge import duties, taxes, or customs fees. Unless your checkout total states that duties are included, these charges are the customer's responsibility and are set by your local customs authority — we don't control them and can't predict them. If you're unsure, your local customs office can advise. If a parcel is refused or returned to us because duties or taxes weren't paid, we can refund the item price once it's back with us, minus shipping costs.

If your order arrives damaged, or tracking shows it's lost in transit, email us at hello.ruggiez@gmail.comwithin 14 days of the expected delivery date, with your order number and (for damage) a photo. We'll arrange a replacement or refund.

If your order includes a pre-order item, the expected ship date is shown on the product page, and we'll email you when it's on its way. If you order pre-order and in-stock items together, we may ship the in-stock items first. You can cancel a pre-order for a full refund any time before it ships.

Your shipping confirmation email includes a tracking link. If you didn't receive one, or tracking looks stuck, email hello.ruggiez@gmail.com and we'll chase it down.

Our return policy (consistent with our Terms & Conditions):

• Unopened items: request a return within 30 daysof delivery for a refund of the item price, provided the item is unused and in resalable condition. Return shipping is the customer's responsibility unless the item was defective or we sent the wrong thing.
• Damaged or defective:contact us within 14 days with photos and we'll replace or refund it, including reasonable shipping.
• Made-to-order & personalized items (custom artwork, personalized collectibles) are non-refundable once production begins, except if defective.
• Pre-orders can be cancelled for a full refund any time before they ship.

To start a return or exchange, email hello.ruggiez@gmail.comwith your order number and what you'd like to do. Refunds are issued to your original payment method once we've received and checked the item.